FAQ

FAQ – Registration Frequently Asked Questions

Before contacting the Organizing Secretariat, please read through the following Frequently asked questions or visit the ISSE 2024 Registration guidelines. 

REGISTRATION FORM

How do I register for the ISSE 2024?

The delegate/secretary/contact person must Create an Account in the Online Portal, and then continue filling out the registration form. The delegate details (who will attend the ISSE 2024) will be required. A new account based on the delegate’s email will be created.

I cannot log into the registration portal.

If you have forgotten your password, please click here to retrieve it.

If you have forgotten your username, please contact us and outline your query.

I cannot find my registration confirmation email.

Institutes with high security and privacy settings may transfer emails sent from the online registration system to your junk folder. You may also check the emails in the Mailing Archive and Communication Log on the ISSE 2024 homepage.

CANCELLATION AND CHANGES

Further details can be found in the Registration guidelines

Can I make a change of details in my registration?

For any change, an administrative fee of 20 EUR will be charged. All changes must be notified in written form to the Organizing Secretariat.

What is the cancellation policy if I cannot attend the ISSE 2024?

Please find our cancellation policy in the Registration guidelines.

I can no longer attend the event, but my colleague is available. What is the substitution policy?

It is possible to change the name of the participant. For any change of name, a fee of 20 EUR will be charged. All changes must be notified in written form to the Organizing Secretariat.

PAYMENT ISSUE AND INVOICE REQUEST

I selected bank transfer as my payment option, but now I want to pay with a credit card.

If you log in to the online portal and click on the button Manage your registration, you will be forwarded to the next page, where you can change your payment method.

My payment was declined/cancelled, what I should do?

Firstly please check if your payment has been charged to your account. From time to time the connection between our registration system and online payment provider takes a while. If the payment was declined, please contact the Organizing Secretariat.

Invoice Details request

The invoice details (name of company/institution, full address, VAT number if applicable) are important for your final invoice. Please note that a 20 EUR administrative fee will be charged for any changes. The change of invoice details is only possible within 3 days from the date of registration.

How can I ask for an advance invoice to proceed with the payment by my institution/company?

The advanced invoice will be sent upon written request to the Organizing Secretariat.

INVITATION LETTER

I need an invitation letter for VISA purposes. How do I receive it?

A VISA invitation letter can be downloaded from the online portal after the registration is confirmed and paid in full. If you need assistance with the VISA invitation letter, please contact us at registration.isse24@c-in.eu.

CERTIFICATES

Can I obtain a Certificate of Attendance?

All registered delegates present on-site are entitled to receive a Certificate of Attendance. The certificate can be downloaded from the Online Portal after the event.